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About Us

Who We Are

Cobbler Concierge is a luxury shoe + handbag repair that marries the time-honored tradition of craftsmanship & custom repair services with technology and modern convenience.

Our Philosophy

We believe in ‘repair’ over ‘replace.’ We believe in preserving our purchases, building a wardrobe and celebrating personal style. We believe that the unique combination of craftsmanship and innovation lets us do things differently, think originally and deliver a better repair experience.

Our Team

Led by CEO Carolyn Blair, Cobbler Concierge has grown into something none of us could have anticipated. What started as a hole in a sole and a quest to find the best cobblers in the world has turned into a nationwide service at the intersection of craftsmanship and technology, redefining luxury repair.

Cobblers, once a neighborhood staple, have become less visible over time. So we went out in search of the most talented, passionate craftsmen to join our team. What developed was a community of artisans from around the world dedicated to giving you the best service imaginable. We collaborate and share skills across disciplines. We believe that creativity is paramount in the pursuit of craftsmanship and that no idea is a bad one.

The Cobbler Concierge legacy is anchored by the unprecedented 84-year history of the Rocco family, the most iconic cobbler family in New York.

We all love shoes. Our diverse team hails from North, Central and South America, and most of us are bilingual. We love coffee, and the conversations that come from it. We play music (loudly) and sing at the top of our lungs (shamelessly). Above all, we are here to make sure you have a great experience. We take our work seriously and make it our business to ensure customer satisfaction at every step of the process. We keep coming back, building our story, figuring out what’s next, and listening to you.

Commitment to Quality

We’re not robots, sitting on the other end of automated messages. We’re here for you – text, call or email – to answer questions and let you know how we can help. Honesty is our top policy, so we won’t keep you in the dark. If your accessory is beyond repair, we won’t mislead you. We go above and beyond to meet expectations, and we’ll let you know our progress along the way.

#ShoeSquad

Our customers are a community of passionate shoe lovers, handbag devotees, and accessory-obsessed individuals who are shifting the conversation online. Active, engaged and letting us know what they want more of, our #shoesquad inspires us every day. Connect with us on social.